Complaints procedure
The terms and process for exercising rights arising from defective performance (complaints) for products and services supplied by POZUZ s.r.o.
Downloads
Complaints procedure and related documents
The complaints procedure, the assessment of defects and the instructions for the inspection and maintenance of fire-rated closures in PDF format.
Complaints procedure (PDF)
The complete POZUZ s.r.o. complaints procedure to download.
Download PDF →Assessment of defects in wooden products
How we assess defects with regard to the natural properties of wood as a natural material.
Download PDF →Inspection and maintenance of a fire closure
Instructions for the inspection and routine maintenance of fire-rated closures.
Download PDF →Operating and maintenance manual for wooden closures
Operation and routine maintenance of wooden fire doors, windows and walls.
Download PDF →Inspection of the operability of a fire closure
Procedure for carrying out an operability inspection of a fire closure.
Download PDF →Need to make a complaint or get advice?
Use our complaint form, or get in touch with us by phone. We will be glad to help you with both complaints and warranty service.